FREQUENTLY ASKED QUESTIONS (F.A.Q)
§ PROFILE & ACCOUNT
Do I need to sign up to shop with you?
You can access our entire shop without logging in, but you do have to sign up to purchase any items. Setting up an account will allow you to order without having to fill in your details every time you shop with us, and will give you benefits such as order tracking, regular newsletters, offers and loyalty program
How to log into your account?
Do you have a loyalty program?
Yes, we do have a loyalty program that applies to our stores and online shopping. As soon as you make your first purchase with us, you automatically qualify for our loyalty program. We will share our program benefits via emails and newsletters. Please sign up to our newsletter to be the first to know about our latest offerings.
How can I place an order?
Click here to view our order guide.
Can I make special requests?
We will try as much as possible to accommodate your special requests, to proceed, please contact us.
What is your return/refund policy?
Unfortunately, all items delivered are not exchangeable or refundable.
How long does it take to order your furniture, lighting and accessories ?
If an item is not available on stock, then upholstery items (such as sofas) take 6-8 weeks and hard-furnishing items take 8-12 weeks depending on the item types. For other inquiries of lead-time, please contact us and we shall assist you with all the necessary information.
When can you process my order?
Your order will only be processed during office hour in the following working day, after we receive all required information AND payment. Bika Living's office hour is from Monday to Friday, 8.30am to 5.30pm.
What is your warranty?
Bika's products are warranted against manufacturing and structural defect for 6 months from date of delivery. However, the natural tone and character of every wood and/or other natural materials such as metal, stone, leather, crystal, and glass will vary, and will subtly affect the character of each piece. This warranty does not extend to fabric or leather. During warranty period, Bika will repair or replace defective item free of charge. This warranty does not extend to damage resulting from accident, misuse, tampering, alteration, negligence, abuse of ordinary wear and tear. Delivery charges may apply.
How do I order offline?
If I saw an item in your store or in the catalogue but can't find it online, how can I purchase it?
What method of payment is available?
We accept all major credit cards and bank transfers. Please contact us for payment by bank transfers.
Where can I find details on delivery information?
For details on delivery options, please click here.
Will I receive all the items in my order at the same time?
For your convenience, all in-stock items are held for a single delivery.
What do I need to do regarding delivery and setup of the furniture?
Customer is responsible to ensure that the goods purchased can fit into their intended destination, including lifts, doors, stairs, and so forth. Any necessary alteration will be subject to additional charges for material, labor, shipping and administrative cost.
What if after delivery I notice damage on my merchandise?
All Bika items are carefully inspected prior to delivery. All claims, including defects, or error must be made in writing within 3 working days from the date of delivery. Please have your sales order number available. Our Customer Care representative will work with you to schedule a visit by one of our Service Technicians to assess and remedy the problem as quickly as possible.
Do you ship overseas?
Please contact us to arrange for any international order.
§ OTHER QUESTIONS
Do you have an affiliate program?
Online partnerships and affiliations are reviewed on a case-by-case basis. Please contact us if you are interested.
Any other questions we haven't answered?
For questions we haven't answered, or information we haven't provided, please contact us. We welcome your comments and suggestions, and thank you for shopping with us.